How to get a refund on a Microsoft subscription (2024)

Thinking of cancelling a Microsoft 365 Basic, Personal or Family subscription?You can request a call back from a support agent who can help or learn how toswitch to another planthat better meets your needs.
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How to get a refund onMicrosoft 365 subscriptions

To get a refund on Microsoft 365 Basic, Personal or Family, follow the stepsto cancel the subscription:

  1. Go to theSubscriptionspage of the Microsoft account used to purchase your subscription.
    Sign in

    Notes:

    • It's important to sign in using the account which purchased the subscription.

    • If you purchased a Microsoft subscription from Google Play or the Apple app store, contact their customer support for cancellation or refund.

    • If you cancel a subscription in Canada, Denmark, Finland, Germany, Israel, Korea, Netherlands, Poland,Portugal or Turkey, you may be entitled to a prorated refund.Learn more.

  2. Find your subscription and select Manage.

    Note:If you seeTurn on recurring billing instead of a link thatsaysManage,this meansyour subscription is already set to expire on the date shownand you won't be automatically charged after this date. There's nothing further to do at this time and you can continue to use the product until the subscription expires.

  3. On the next page, select Cancel (or it might sayUpgrade or Cancel, depending on your subscription type).

    Note:If you don't see an option to Cancel, but instead see a link that saysTurn on recurring billing,this meansyour subscription is already set to expire on the date shownand you won't be automatically charged after this date.
    There's nothing further to do at this time, and you can continue to use the product until your Microsoft 365 subscription expires.

  4. Scroll through and followthe instructions on the page to proceed with cancellation. To view our complete cancellation policy, see Microsoft Store Terms of Sale.

    Caution:If you cancel a Microsoft 365 Basic or Microsoft 365 Personal subscription, your storage allowance will revert to 5GB of cloud storage, which includes your OneDrive and Outlook.com attachments, and 15GB of Outlook.com storage.

    If you cancelaMicrosoft 365 Familysubscription, all the people you shared your subscription with will also have their storage allowances reduced, as well as losing other subscription benefits.

    If you or people you shared a subscription with have used more than the free allowance:

    • you won’t be able to upload, edit, or sync new files (such as Camera Roll) to yourOneDrive,

    • you will not be able to send or receive email inOutlook.com.

    • after 12 months, we may delete your OneDriveand all files within it.

    • Read the "What happens if you exceed your quota?" sectioninHow Microsoft storage worksfor more information.

See also

Use our self-help tool below to guide you through the right steps.
Start

Need more help?

Contact Support

For technical support, go toContact Microsoft Support, enter your problem and selectGet Help. If you still need help, selectContact Supportto be routed to the best support option.

To get a refund on your Microsoft Copilot Pro subscription,follow the instructions below to cancel the subscription first.

  1. Go to theServices & subscriptionspage of the Microsoft account used to purchase your subscription. It's important to use thataccount.
    Sign in

    Note:If you purchased Microsoft Copilot Pro from Google Play or the Apple app store, contact their customer support for cancellation or refund.

  2. Find yourCopilot Pro subscriptionand select Manage.

    Notes:

    • If you cancel within a certain time (see the table below), you will receive a refund. If you cancel after the refund window, you will need to turn off recurring billing.

    • If you seeTurn on recurring billing instead of a link thatsaysManage,this meansyour subscription is already set to expire on the date shownand you won't be automatically charged after this date. There's nothing further to do at this time and you can continue to use the product until the subscription expires.

  3. On the next page, select Cancel.

  4. Followthe instructions on the page to proceed with cancellation. To view our complete cancellation policy, see Microsoft Store Terms of Sale.

MicrosoftCopilot Prorefund window

Country/region

Refund window

Canada
Denmark
Faroe Islands
France
French Guiana
French Polynesia
Greenland
Guadeloupe
Israel

Korea
Martinique
Mayotte
New Caledonia
Réunion
St. Pierre & Miquelon
Turkey
Wallis & Futuna

To receive a prorated refund, cancel at any time.
Learn more.

All other countries

To receive a prorated refund,cancel within 14 days ofinitial purchase.

See also

Use our self-help tool below to guide you through the right steps.
Start

Need more help?

Contact Support

For technical support, go toContact Microsoft Support, enter your problem and selectGet Help. If you still need help, selectContact Supportto be routed to the best support option.

To cancel other Microsoft subscriptions,such as ClipChamp, or for additionalOneDrivestorage, please follow the instructions below.

  1. Go to theServices & subscriptionspage of the Microsoft account used to purchase your subscription. It's important to use thataccount.
    Sign in

    Note:If you purchased a Microsoft subscription from Google Play or the Apple app store, contact their customer support for cancellation or refund.

  2. Find your subscription and select Manage.

    Note:If you seeTurn on recurring billing instead of a link thatsaysManage,this meansyour subscription is already set to expire on the date shownand you won't be automatically charged after this date. There's nothing further to do at this time and you can continue to use the product until the subscription expires.

  3. On the next page, select Cancel (or it might sayUpgrade or Cancel, depending on your subscription type).

  4. Scroll through and followthe instructions on the page to proceed with cancellation. To view our complete cancellation policy, see Microsoft Store Terms of Sale.

    Note:Inthe following countries, you can cancel your subscription, and depending on the subscription length you may be entitled to a prorated refund. SeeCountries with prorated refunds for Microsoft subscriptions for more information.

    Any subscription length - Canada, Israel, Korea, and Turkey
    Subscriptions longer than 1 month and renewed - Denmark, Finland, Germany (purchases on or after March 1, 2022), Netherlands, Poland, and Portugal

See also

Subscriptions & billing support for Xbox

How to get a refund on a Microsoft subscription (2024)

FAQs

Can you get a refund on a Microsoft subscription? ›

Navigate to the Subscriptions page and locate the subscription you wish to cancel. Select the cancellation option for the specific subscription. Complete the cancellation process as prompted by the website. After canceling, contact Microsoft Support to request a refund for the remaining subscription period.

Do I get a refund if I cancel a subscription? ›

Typically, when you cancel a subscription, you're not issued a refund automatically. You may receive it if you're eligible and apply for it first. Your eligibility for a refund depends on the company's policy and several other factors, such as when you've canceled and the reason for canceling.

How to get a refund from Microsoft? ›

Visit the 'Order history' page in your Microsoft account to find the purchased product. If there's a 'Request a return' button next to it, it's eligible.

How to get a refund from accidental subscription renewal? ›

Some companies may offer a cooling-off period, allowing you to get a refund if you request it a few days after the subscription renewal. In general, subscription charges are non-refundable, but the company may make an exception on a case-by-case basis.

Can I get a refund on Xbox subscription? ›

Learn more about our Xbox subscription refund policy

You can receive a refund within 30 days of your initial purchase or before your first recurring billing date (whichever is sooner) by canceling your subscription in the steps that are outlined in the section “Canceling a subscription.”

Can Microsoft subscription be Cancelled? ›

How to cancel a Microsoft 365 subscription. Go to the Manage subscription page and if prompted, sign in with the same Microsoft account you used to purchase your Microsoft 365 subscription. Select Cancel subscription (it might say Upgrade or cancel).

Can I dispute a charge for a Cancelled subscription? ›

Check for charges on your debit or credit card after you canceled the subscription. If a company won't stop charging your account after you've tried to cancel a subscription, file a dispute (also called a “chargeback”) with your credit or debit card.

Can you sue a company for refusing to cancel a subscription? ›

If it appears that the subscription service is overcharging you or refusing to let you cancel with purposeful intent to act maliciously toward you, you may be able to sue them for civil fraud as well.

Can I cancel a subscription payment? ›

Most legitimate companies will accept your request to cancel unless there are specific contractual obligations. If the company is unwilling to cancel your recurring payments, you can contact the credit card company and revoke authorization.

Are Microsoft refunds instant? ›

Replies (1) 

Refunds usually take from 3 - 5 business days after approval, but because of this delay, it is taking longer.

Why can't I cancel my Microsoft 365 subscription? ›

If you don't see “Cancel” it could be for the following reasons: Recurring billing is already turned off. This is most likely if you paid for subscription with a pre-paid code or token. Your subscription will expire on the date shown, and you can continue to enjoy the benefits until that date.

How to cancel a Microsoft subscription without access to an account? ›

Follow the steps below to connect with a live support technician:
  1. Visit this site: Contact – Microsoft Support.
  2. In the description box, type Chat, scroll down and press Contact Support.
  3. Choose Microsoft 365 and Office as the product and technical support as the category.
  4. Click Chat with a Support Agent in your web browser.
Dec 26, 2023

Can you cancel a subscription and get your money back? ›

Immediate Cancellation and Refund: Some service providers have a grace period or refund policy that allows you to cancel your subscription shortly after purchasing it and receive a refund.

Can I get a refund from an automatic subscription? ›

I suggest just making sure to request the refund the same day or within like 3 days that you are charged. If you forget to cancel a trial subscription and you get charged, could you explain the situation and request for a refund? Yes, you may always 'request' a refund. There is no law against asking.

Can I get money back from unused subscriptions? ›

Make sure all cancellations are in writing and, if not cancelled, that you are able to prove you haven't used the service. Remember: you are, sadly, not entitled to a refund for not cancelling a subscription but that doesn't mean companies won't give you one if you play your cards right.

Can you refund Microsoft credits? ›

All Rewards orders are final and are not eligible for return or exchange.

Does Microsoft refund to a bank account? ›

Yes,it will go back into your bank account.

Do Microsoft refunds go back to card? ›

Even if you unlink the card from your Microsoft account, the refund should be processed to it without any issues, don't worry. Refunds are always issued to the original payment method used for the purchase.

Does Microsoft refund pre orders? ›

Select Cancel item next to the item you want to cancel. If you don't see this option, you've already been charged for the item, but you can request an exchange or refund. Select the check box next to the item and then select the Cancel item button. Check your inbox for an email confirming the order was canceled.

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